Testimonials – What Your Neighbors are Saying

Hello Bill & Anna

Yes, I have been staying warm and cozy every day of the week. It is such a blessing not to be worried about the temperature every day. Your kindness and generosity is very appreciated. Also thank you for the OG card. It was very thoughtful and unexpected.

Thanks again.

Nancy & Amy

7/31/23

Dear Anna & Bill,

Thank you for the gift card 😊

My new heating system is great. I don’t need to sleep with one eye open in fear it will crash.

I am putting in a new filter and will call next year for my annual check up.

I hope you guys have a great holiday!

Barbara R

12.6.24

Thank you for your $500 donation to the 2024 Grad party. It is greatly appreciated.
Sequim Grad Party Committee

Feb 2024

Hi All:

Ethan [Mair] was here yesterday to do the yearly service on our unit. And I just wanted to tell you what a professional and friendly fellow he is. It was really a joy to have somebody like that here. I just thought you would like to know.

Nancy W

Dec 5, 2023

Hello Bill & Anna:

[RE: Installation of new Mitsubishi heat pump system]

Thank you for the nice letter, thoughtful instructions, and the gift card. I am overwhelmed by the total experience that you folks have provided me with. I don’t think you could have done anything better. It was all just a wonderful experience. You guys have a business model that should be the envy of everybody in every aspect of your dealing and every aspect of performance here. I just wanted to acknowledge that! And thanks for the nice note. Really, I am overwhelmed.

Bye, Bye

Don M

Oct 2, 2023

Dear Bill Mair Heating and Air,
Thank you so much Anna & Bill Mair for selecting me for your scholarship. I can’t express how grateful I am for the aid you have provided for me. to continue a career in the outdoors. As a person who finds it quite difficult to follow a monotonous routine, your help allows me to go after a life and career path that is constantly changing. Again, thank you so much for your help in my next chapter of life.!! You have helped to take a big weight off of my shoulders as well as my family’s.
Sincerely,
Sammie B

7/18/23

Hi  [Bill & Anna] – 
Your son did an Awesome Job, No other words covers how good he was! Our main thanks is – ETHAN  Did an AWESOME AWESOME JOB.
And the team worked great together. We Love our Heat and Cooling system.
Thank You
Larry & Annette G & Robby 'of course'

7/31/23

ETHAN –
You and your team did an Awesome Job- And we love it – And you also did a wonderful job on the outside of our home – It looks perfect!!!
Thank You
Larry & Annette G & Robby 'of course'

7/31/23

Seth,
You did an Awesome Job
Thank You
Larry & Annette G & Robby 'of course'

7/31/23

Dear Anna & Bill:
 
We want to thank you for the gift card. We really appreciate your gift.
It is nice dealing with professional people and we appreciate you both.
 
Our very best to you both,
Bob & Becky B

7/7/23

Dear Bill Mair Heating & Air,
 
Thank you so much for choosing me to be one of the recipients of your scholarship. I plan on attending Peninsula College and get my AA. I will also be playing basketball there. Your generosity will not be forgotten.
 
Thank you,
Hannah Bates

6/20/23

Hi Anna, Bill and the Ethans,

Roger and I are so pleased with our new heat pump system! 

One of our concerns had been the consistency of the heat/cooling from room to room because there are only two units (one on the top floor, and a smaller unit downstairs).  Bill assured us that this heat pump could handle it, and he was right!  It doesn’t matter what room in the house we walk in, the heating or cooling is consistent throughout.  There’s so very little noise, no air blowing, an exceptional product, and at least as importantly, Bill, Anna, the two Ethans, were so wonderful. When they came in, they spread out a red  carpet, and created the path to where the installs would be. When they left, the carpet was rolled up, and out with not one mess!

From our first meeting with Bill and Ethan to the project itself, and Anna’s follow-up call to ask how satisfied we are with [the] product and experience was exceptional, and puts smiles on our faces. Everything promised was on time, professional and reasonably priced.

We couldn’t be happier, and will recommend the Company without any doubts!  Thank you Bill Mair Heating & Air!!

Kind regards,

Roger and Jennifer H.

June 21, 2023

Ethan and his group just finished and left, I just want to say thank you [Anna] and thanks to Bill. You guys are so helpful and professional, it is so nice to have you guys to do the job for us, and I can tell how much you can be proud of Ethan, and he is deserved. Thank you for the good work again.
Min & Alan

June 16, 2023

Dear Bill and Anna,
Thank you both for your time and support. I’m enjoying my mini-split – it helps with the electric bill and is convenient.
Blessing and much love,
Linda

May 27, 2023

Every year, you guys prove why you’re #1 in Heating & Air… great knowledge and service, and a fantastic crew – from scheduling to appointment. We appreciate the human care and highly recommend at every opportunity. Thanks once again! 

Chuck D

April 13, 2023

The two Ethans did a great job, and very professional with making this a positive experience through the install process. Very knowledgeable and answered our questions. The Ethans earned their keep yesterday.

Regards, 

Becky says the entire process was enjoyable (office, Management, & etc.)

The Crostons

March 17, 2023

Just wanted to let you know that the service today for our new heat pump installation was superb. Ethan and Ethan were great to work with. Your son Ethan is so knowledgeable and patient when showing us the new thermostat.

Thank you again.

The Floyd’s

February 21, 2023

Wow! I’m really surprised at how much I like our new [Mitsubishi ductless heat pump] heater. You were right—it really isn’t that obtrusive. I am also surprised by how well, and how evenly, it heats our whole house. If you ever need testimonials or have potential clients who want to talk about it, we’re happy to do so.

Meg & Chris C

2/18/2023

I am so pleased with my new heat pump! From the first phone call to the final “walk through” it seemed a “seamless project”- at least for me.

I received excellent choices, based on my criteria — reasonable cost, uniform heat, low noise, low exposure to weather and icicle damage.

I received great guidance, accurate information, and lots of details on the “what, how’s and why’s” of the system.

The “prep work”, location move, set up, inside work, and clean up were all taken care of with no muss, no fuss and no mess left around. Thank you!!

When the cold arrived, I was so pleased — no drafts, no cold spots, NO NOISE, just even, consistent heat. And again — quiet — no compression “screech”, no hiss and wind down, start up, ice melt noise.

Thank you all very much! Not only for helping me make the perfect choice for what I wanted but also the assurance I have your support and “back up” for all the questions a “non-mechanical” person has with a new system. – Thank you-

Thank you for the lovely card and gift card! –

Gratefully yours, 

Darlin Beach

Bill & Anna

Thank you for your kind note and gift card to Adagio.

We love our new heating system – all is toastie! 

We like you too!

Dick & Marty

I am so pleased with my new heat pump! From the first phone call to the final “walk through” it seemed a “seamless project” – at least for me.

 I received excellent choices based on my criteria — reasonable cost, uniform heat, low noise and low exposure to weather and icicle damage.

 I received great guidance, accurate information, and lots of details on the “what’s, how’s and why’s” of the system.

The “prep” work, location move, set up, inside work and clean up were all taken care of with no muss, no fuss and no mess leftover. Thank you!!

When the cold arrived, I was so pleased – no drafts – no cold spots – NO NOISE, just even consistent heat and again – quiet — no compressor “screeches” – no hiss and wind down, startup, ice melt noise –

Thank you all so very much! Not only for helping me make the perfect choice for what I wanted but also the assurance I have your support and “back-up” for all the questions a “non-mechanical” person has with a new system – thank you –

gratefully yours,

Darlin Beach

Bill & Anna

You don’t know how much your kindness means to us. You came to our rescue when no one else could. You are all angels.

Thanks again for all your hard work and energy. Your kindness will be rewarded in good karma.

Many Blessings,

Cynthia and Brad

To Bill Mair Heating and Air

 

Thank you so very much for the scholarship. I will be taking an EMT Class at Peninsula College this year along with others. 

Thank you so much.

Pryce Glasser

Anna

Thank you for all your work getting our heat pump ordered and installation scheduled.

We are enjoying the coolness! 

Ada & Dana K

Bill & Anna,

We want to give a big thanks to you and your team.

We are loving our new Mitsubishi heat pump system.

We will tell all our friends & neighbors that we tried the rest and you are the best!!

Thanks again,

Ben & Marcia

Hi Anna,

Being new to town we didn’t know who to call when it was time to replace our old Trane heat pump. Our neighbors suggested we call Bill Mair Heating; and we are very grateful that we did.  From the beginning all way to the end we were impressed with the professionalism, the knowledge and the great care and concern they gave us. Bill has many decades of experience in the industry, and it shows. You can tell is really cares about the work he does and the end result to the customer. He highly recommended a Mitsubishi heat pump system, and we are thoroughly impressed with unit after only having it for a few days we could feel the difference – our home was warm and more comfortable than it has ever been. Ethan and his team worked diligently to get the unit installed and man does Ethan know how to hustle; and what a smart young man.

You can tell he takes a lot of pride in his work. Anna answered all our questions along the way and made sure that we were kept informed with any changes of the backordered equipment. We look forward to many more years of good service with Bill, Anna and the team. Thank you so much for the great service!

Allen & Charline M

Hi Anna,

We have only one night’s experience with the new system, and can tell a major difference in the performance compared to our original Trane system.

We were very happy with the installation, removal of all the old items, plus an explanation of the filters for the air handler. We also were
quite pleased that the entire installation was finished by 5:30 PM. WOW !! We thought maybe it be later than this.

Thanks again for the great service. We look forward to many happy years of this excellent system.

Best Regards,

Dick and Marty

Anna,

My one unit is getting into every nook and cranny of my 600 square foot house. Very impressive! First time I have had a warm bathroom in winter!

Ethan #2 was very professional and considerate. Good guy!

I can see why you are #1 on the peninsula!

Thank you and Happy Holidays!

Terry

11/13/21

I just wanted to let you know what a great job Ethan did on the heat pump installation. He was prompt, efficient, and all around great. Thanks for a super experience.

Terrie

9/24/21

Dear Anna,

You are always delightful! Babbette and I really appreciate the work Bill and Ethan did installing our heat pump, and since you oversee the office and cannot witness the work they do in the field, we thought to share our experience.

In the midst of the recent heat wave, you all allowed us on very short notice to change out from a 2 ton unit to a 2.5 ton unit for a very reasonable price-thank you. On the day of the installation, Bill and Ethan arrived at our home and literally rolled out the red carpet from the front door to the air handler. While Ethan worked outside installing the heat pump, Bill worked inside installing the air handler; the  coordination between the two  was seamless  and the  quality of workmanship and attention to fine detail outstanding. Our new 2.5 ton heat pump works flawlessly.

Excellence speaks for itself; nonetheless, it is good to be reminded. Please thank Bill and Ethan for doing such an outstanding job and know they could not do such work without you-thank you Anna. Blessings to you and your family!

Sincerely,

Frank T

7/14/21

Hello,.. a quick note on how satisfied we are with our Mitsubishi ac [ductless heat pump]. Especially making the decision on using Bill Mair Heating for quality, professional, knowledge, and on time installation! Everyone we talked to said go with Bill Mair, good advice!
Just in time before the “Heat Wave” yee haaa. It saved us in so many ways!! Our money was well spent! Thanks Alot👏
… It’s just one of those things that make life more comfortable.. LOL staying cool this summer : )
D&B

July 6, 2021

Another shout out! I’ve never used the a/c on the heat pump until now. This thing is a beast! 

When your tech came out to give it a tune up he did all the things to make it more efficient (like not aiming the heat at a wall). Adjusting! He showed me how to convert to the a/c and so, so glad he did! Lol, and he advised that to be the only thing to ever change. 

You guys are awesome!

Sonja S

June 27, 2021

I voted for you today! You don’t need to thank me – you deserve it!!
Brig S

June 27, 2021

Thank you so much for getting out to our house last week! We so much appreciate it! 

We would not be able to be at home at this time and this weekend without your care and concern!
We will keep you in mind for future repairs and referrals.
Thank you again ❤
Sincerely,
Cathy & Dave

June 26, 2021

Just wanted to drop you a message in appreciation of a Job Well Done!  The installer, forgive me for not remembering his name, did an outstanding job.  The unit was installed and works as advertised!  The installer was professional, polite and courteous!  I could not be happier!
Mike O

May 25, 2021

Dear Bill and Anna,

Thank you, thank you, thank you. The new Mitsubishi air handling system that you recently installed in our home is exceptional. It is silent, powerful, easy to use and so efficient. We only wish that we had done this earlier. The preset options make it easy to have the system come on before we wake up and lower the temperature when we go to bed at night. No more freezing mornings or uncomfortably warm nights.

The installation was perfection and was completed the same day. Bill, Ethan and Ethan worked quickly and kept us informed each step of the way. Everyone was professional, polite and friendly. Anna made sure that we knew all the details and dates, and even gave us a courtesy call the day before installation.

We highly recommend Bill Mair Heating and Air.  Family owned and operated, they take pride in their work.  They really are #1.

Thank you again,

John & Annie Rothschild

April 15, 2021

BILL MAIR HEATING & AIR, INC.

I want to take this moment to thank-you for the replacement of the evaporator/condenser fan motor and fan blade to my heating and air conditioning unit at # Juniper Mobile Home.

I do plan in the future to replace the 20 year old unit.

Again thank-you

Bill W

April 5, 2021

Hello Bill Mair;

I do not make recommendations as a rule immediately after I have had service done because I don’t want that recommendation turnout one, I wish I hadn’t made. That is why I waited almost a year to write this letter. During this year I have gone through the Summer, Fall and Winter & wow we are headed into spring so, I feel confident about my recommendation.

I have had NO complaints and have been extremely happy with choosing the Mitsubishi Heat Pump.  The unit which is NOT a ductless unit is right next to my living room window & I cannot hear anything. The temperature inside is very even with NO cold spots which is a welcomed result.

I like the money savings washable air filter; this is saving me about 90 dollars a year due to the fact my previous filters were 4 inches thick & 16×20 size.

The company you used for the electrical side of the installation was extremely professional as well as working in conjunction with you, and myself to find a solution.

You also didn’t charge me extra for the new configuration but, instead you yourself incurred the extra cost.

If I could say one negative thing about the whole thing it is that it took a while to get used to using a different thermostat but, that was just a learning curve which has sorted itself out.

Along with getting an energy rebate from PUD, it was a welcomed bonus that you and your wife gave me a rebate for being a veteran, NOT from Mitsubishi but, from you.

Your Integrity, Kindness, & Amazing work ethic, as well as being patient with all my questions & friendliness you have shown me, as well as keeping in touch to make sure I am completely satisfied in my Book Receives 5 GOLD STARS.

Thank you to you & your wife for being an AMAZING BUSINESS.

Your Happy Customer,

Suzette C

April 2, 2021

Thank you Bill & Anna:

We are very pleased.


P.S. Outstanding Job

Ed

April 1, 2021

To The Mair Family –

 

Thank you, so much for making us warm & toasty,… AT LAST!! There’s a reason you’ve been voted #1 —

Because, it is sooo well deserved!

 

Dianne Catlett

March 1, 2021

Bill & Anna

Thank you for installing our new Mitsubishi heat pump. We are amazed how quiet it is! And our house has never been more comfortable!

Your professionalism, kindness and attention to detail is the cherry on top!

We couldn’t have chosen a better person to install our new heat pump. Your price was fair – for a much better system than offered by others.

Thanks again – God Bless You-

Tom & Jenny

November 1, 2020

George & I want to thank Bill & son (Ethan) for doing a stellar job in getting our thermostat working & heater checked out. It’s working perfectly, & we couldn’t be happier. This confirms that I made the right choice in having your company service our HVAC needs.
Thanks again,
Linda A

October 27, 2020

Bill and Team,

Thank you so much for installing our new unit and especially working around our awning. We appreciate you and your team!

Christine

May 4, 2020

Bill,

Words cannot express the gratitude we feel for the generosity you gave us in our time of need when our furnace failed.

Works great! Thanks to you.

Hope you and your wife enjoy the pens – will consider a heat pump when the heater replacement is necessary.

Carole & George

May 1, 2020

We’re very pleased with how the new (Mitsubishi) system keeps the house at a more even temperature and it is so much quieter.  It appears to be a good deal more efficient, but we’ll have to wait for the coming winter to determine just how much greater it is.
 
Should you wish, you may use us as a reference as two very satisfied customers.  The entire process was as simple and efficient as one could hope for.
 
James & Janis D.

May 4, 2020, Sunland North

Want to send a shout out to Bill Mair (Heating) for a job well done on our new heat pump. It is so nice to know you can trust a business to go to your house and get the work done, while you are at work. Thank you! I would recommend you to anyone needing your services in the future. Thank you again.
Susie P

April 28, 2020

WE have been using our heat pump for almost two years, and every month, we have saved on our utility bill. It is true that it will pay for itself, over a period of time. It is the most efficient heating and cooling system that we have ever used in the past. It is not only economical, but also low maintenance, and extremely efficient. It is the best investment, and we love the system. We highly recommend it.

Mike & Karen Delian

March 2, 2020

Dear BILLY,

Once read, “If it’s laudable, make it audible.” The written word will have to do this time.

Am very much enjoying the cozy, consistent warmth of my new heat pump. A treat not to be covered with blankets to ward off frost bite in my evening chair. Comfort is assured….will hold judgement about financial savings until the PUD bills come calling.

A pleasure working with you, Billy, especially after learning about the “family” connection. Connie is one of my favorite nieces, among many.

Kudos to the Ethan duo! They were consistent and efficient in their work; certainy not as easy installation. The cold rain and darkness were not a pleasurable experience.  Ethan remained working steadily and in good humor. At the end of that long day, he was patient in his review of the control functioning for this little, old lady. The Ethans are keepers!

I shall recommend your services.

Sincerely, 

 

Lola Little

Jan. 23, 2020

Just wanted to say thanks for a clear and complete presentation and estimate, and a job well done.

Having worked as a field service tech., I’ve seen good work and bad, and in that context, kudos to Ethan whose work was thoroughly professional.

Vic and Lynn B.

6.13.19

I was selling my house and needed the heat pump checked out for the new owner.  First time we tried Bill Mair Heating and Air; he was recommended by a friend.  To our surprise our house, which we bought new from a local builder, installed the Heat Pump incorrectly. 

Instead of saying it’s not working correctly and selling me a new unit.  Bill took the time to make the original installation correctly.  

It was refreshing to have someone as honest, personable, and professional as Bill.

Guido M

April 30, 2019, Heat pump installation

PERFECT. From the estimate with Bill to the 2 months after installation thank you card I just received all was fabulous. And, their price was less than the other estimate we received and they had a much better guarantee. You can’t overstate good customer service!! Get yourself on their waiting list. You will be super glad you did.

Lisa S

11-7-18, Heat pump installation

Bill Mair Heating gave excellent service for my mother. I set up the inspection and installation for her, and she felt very comfortable with them, and their explanations on how her new heating and a/c system works. 

We found out Bill Mair had installed the original unit when the house was built about 25 years ago, and I’m glad this new system was also installed by him. 

I would highly recommend this company for their quality and customer service.

Val L.

April 22, 2019

Our heat pump broke in May and we needed to have it replaced. Bill Mair was 1 of 3 companies to give a quote. We decided to go with him. He was wonderful.

His knowledge, professionalism and customer service is excellent. I would highly recommend him. They’re just a wonderful family-run company and are very service-oriented. I would highly encourage you to check him out!

John G

April 14, 2019

Anna/Bill,

Ethan did a great job for us today. Really clean install. He got the indoor unit exactly where we wanted it even though the remodeled wall was a nightmare with 2×6’s “sistered” on to the original 2×4 framing and totally non-standard wall framing spacing on everything. That’s why we like hiring you guys! Thanks tons, we are thrilled.

Thanks for the plugs on the existing unit stand too.

Tom M

We are very happy with our new Mitsubishi heat pump system installed Jan. 25, 2019. Compared to our 20 year old heat pump system, it is very quiet while apparently being significantly more effective. The new outside compressor is way quieter than the old system. Also with our old system’s ventilation running relatively loudly 24/7 in comparison to our new system, we are amazed at how quiet our house has become. Now three months later, we’ve seen how much more efficient the new system is by comparing last year’s comparable utility bills to this year’s monthly bills for the same winter period. We have seen a noticeable improvement of at least a 10% overall reduced total kilowatt usage during a period that has been at least as cold as the same period last year with our old heat pump system, which is amazing when we think of the Snowmageddon we had this year. The efficiency of the new Mitsubishi system has to be the main factor because we have not changed any other major electrical usage appliance during these comparable periods. We would highly recommend this advanced Mitsubishi heat pump system. From our several years of experience with them, we also highly recommend Bill, Anna, and Ethan as they are great people to work with.

Jim Arnold

April 25, 2019

I recommend Bill Mair Heating and Air, Inc. – Thorough, friendly, informative, & repaired only what was necessary to get our heater working properly. Very impressed & highly recommend this company for your needs.

Linda A

April 11, 2019

I wanted to thank you for the great job your company did installing our heat pump.  It works like a champ and our litter of puppies are very happy to have a warm garage. Home is where the dog is! 

Vicky M

April 2019

Top notch service & installation with Bill Mair Heating and Air! We are beyond happy with the
changeover to our ductless systems, Bill’s recommended setup was perfect for us, he took the time
to explain everything and answered all our questions. Installation was courteous, quick, clean, and
convenient, and on our timeline. Our PUD bill has dropped by $100 per month for winter use and we
are much more comfortable in our home than we were last winter using our old form of heating. It’s a
WIN for us and I wouldn’t change a thing about our choice.
Glad we chose this company to do business with, Bill, Anna, and crew are simply the best. Thanks!

Vicky Rodoni

April 15, 2019

Dear Bill & Anna~

Thank you for your great installation and customer service. We are so happy that we went with you. It comes down to trust and that’s what I went for. I trusted how enthusiastic you were about the product and the installation and the experience and knowledge you have. Thank you to Anna, too. A handwritten personal thank you note, coffee card, warranty certificate, were a lovely surprise! 🙂

Thank you & we look forward to working with you.

                                                 Affectionately, Kim & Jay G

Kim & Jay G

2019

Dear Anna, Bill and Ethan~
Thank you for your efficient process in the installation of the new heating system at my home. It’s very fine ~ the thermostat and I are compatible ~ Your continued thoughtfulness to me is especially appreciated.
With kind wishes,

Muriel K

Jan 25, 2019

Bill Mail Heating and Air is a wonderful company. We cannot say enough about how pleased we are with their service, friendliness –  and not the least, their product!

We love our ductless heating. It’s saved us money, brought consistent and uniform warmth to our house and delivered everything Bill Mair promised. Can’t beat that!

And a Merry Christmas to you all!

JoEllen and LeRoy Key

Dec 11, 2018

I was BEYOND impressed when Bill came to give me an estimate. He was so personable, professional, and extremely knowledgeable. He was very patient and kind with the multitude of questions I had. I’m one that is used to turning my heat on/off as needed, and I was indeed hesitant when Bill strongly encouraged me to leave it running. I was SHOCKED when my electric bill is cut in half! The installation staff was super nice, friendly, quick, efficient, and completely cleaned up everything. His office staff was readily available when I called several times with questions. You won’t be sorry getting a unit installed by Bill Mair Heating and Air. His experience and expertise makes it all worthwhile.

Cathy Dobbins

Nov 27, 2018

Dear Bill and Anna,

I LOVE our new heat pump. It’s easy to use and does a wonderful job helping keep our house warm, especially important for my 90-year-old mother who is ALWAYS cold.

I also want to thank you for the excellent customer service you provided every single step of the way: from the first estimate meeting with Bill, Anna’s great attention to so many details with receipts and questions I had, to the installation day, which I was excitedly waiting 2 months for due to your busy schedules and popularity.

Bill has a warm, easy to talk to personality and is funny to top it all off. I didn’t meet you, Anna, but no doubt you are as lovely as Bill. And, 2 months after the installation, we got a thank you note from you!! Who does that these days?

Aside from how much we were sold on Bill’s personality, your price was less than the other estimate we got and your company has a much better guarantee. No question we made the best choice for our heat pump!!!

Many thanks for the exceptional service you provide. You guys rock.

Lisa Schwartz

Nov 7, 2018

Just saw my first electric bill since installation….. I used to keep my heat off when I wasn’t there (for weeks at a time) and now i leave it on all the time. Since buying my place three years ago, I just received the lowest bill ever!!! Yay!!

Thank you!

Kelly

November 9, 2018

Bill ~

Thank you for putting The heat pump back in operation!

Your service is excellent and very much appreciated!

Thank you –

God Bless –

Toby & Vana

Toby & Vana

Sept 1, 2018

Dear Bill and Anna

Many Thanks for your efforts in helping us get situated in Port Angeles. I also greatly appreciated your getting The rebate money to me so quickly.

It was truly a pleasure working with you!

Rob Martin

-And Thank you very much for The Starbucks card!

Rob Martin

Nov 13, 2017

Today our family had two Mitsubishi heat pumps installed in our home. The Bill Mair Heating and Air team who came and did the work were pleasant, friendly, respectful, polite, communicative, and highly competent. They took the time to do the install thoroughly and with wonderful perfectionism, 😉 and they answered my questions readily and with positivity. During the 8+ hours they were in our home and on our property, I felt safe, which is important. Additionally, they were relaxed and personable, engaging in conversation with our kids about our rabbit and dogs. To be honest, we have never had such a great customer service (and install) experience.  
We look forward to using our new heating/cooling appliances, the money we will save, the ease of operation, and the confidence that comes with knowing we have a quality product well-installed by a reputable, thoughtful, and efficient company. We highly recommend this business for all heating and cooling install needs! 
Ray & Ann Marie Henninger

May 9, 2018

Dear Bill and Anna,

Becky and I want to thank you for the installation of our Mitsubishi Mini-Split on March 8. We are enjoying it very much and look forward to some savings on our PUD bill.

Your crew did a fine professional job and we very much appreciated your promptness, and care taken to leave the job site clean after your work was completed.

We also want to thank Anna for coordinating the installation and making sure all the paperwork was done.

Sincerely yours,

Robert Baughman

 

Roger Baughman

March 11, 2018

Dear Bill and Anna,

We want you to know that we are very pleased with the new Mitsubishi Ductless A/C system that you installed for us this month at our home in Sequim, Washington. All the labor and skills used to complete this project for us is greatly appreciated. Please pass along our thanks to all the people who worked with you. It was a pleasant and enjoyable experience for us to have you all here.

Bill, we want you to know that we felt at ease and comfortable with Bill Mair Heating and Air knowing that you would be on-site throughout the project. With this, we knew we would be getting a quality installation. Your attention to details put us at ease. And, we were also happy with your quote.

Anna, thank you for being at the end of the telephone each time I called with a silly question. The attention you gave to my many questions was appreciated very much and made me feel good about choosing Bill Mair Heating and Air.

Again, thank you both so very much. We will tell everyone about our satisfactory experience with Bill Mair Heating and Air.

Sincerely,

Roger & Carolyn McGinty

Sept 14, 2017

Bill Mair has serviced our furnaces since our beloved home was built in the Sequim-Dungeness Valley in 1998. We use these words to describe Bill: Honest; courteous; knowledgeable (a gifted mind for heating and air systems); fully licensed; committed to customer satisfaction (e.g., a recently-installed furnace had a minor vibration; Bill and his trusted apprentice, Ethan, came back to our home on a late afternoon and corrected the problem).

No need to search the Yellow Pages; call Bill Mair Heating and Air on 360-683-4245 FIRST!

Dr. Eldon ("Bake") and Mitzi Baker

Sept 6, 2017

Dear Bill & Anna,

I would like to sincerely thank you for the installation of my new ductless heat pump system. I was please by the short time, six hours, it took to get it running and the courtesy shown me by you and the team from Black Diamond Electric, the pump is now keeping my home warm and comfortable.

Thank you, again, for your time, energy and politeness.

Sincerely,

Skip Webb

Mar 21 '17

Hi Bill –

Thanks for your help with our heat pump. Chuck said he was excited to meet someone with expertise & integrity – often hard to find around here!

Please do call if/when you are ready to paint your house – happy to come out & look.

Best –

Debbie & Chuck Madden

2/23/2017

Bill,

Thanks for your excellent work in installing my new heat pump and air handler. I truly appreciated the professionalism of you and your crew, your attention to detail and neatness of the installation. My wife and I are grateful to have chosen you for this job.

Thank you again.

Jim Tinsman

June 28, 2017

We were very impressed with the prompt service and quality of work on the installation of our new ductless heat pump. Time and effort was taken to ensure that the job was done right. We highly recommend Bill Mair Heating and Air.

Thanks for a great job.

Bob & Marcia Sanders, Sequim

May 10, 2017

Dear Bill and Anna,

What a privilege it’s been to work with you on my new heating system. I am enjoying my newly warm and fresh clean air of my home on a rainy October day. Comfortable, safe, and healthy! Thanks to you.

You have been incredibly generous with your time on explaining options, leading me to an excellent, reliable, and reasonably-priced HVAC unit for this major home owning purchase. You took the time to educate me on where I was and where I should be in terms of heating and cooling and always answered every question patiently about the crawlspace, duct work, cold air returns, and all the miscellaneous mysteries of a thirty-year old home.

Your communications were very professional and detailed – by phone, email, and in person. Invoices were well-detailed on date, time, labor and materials. And you took before and after photos which you showed me on-site and emailed me afterwards. Your scheduling was prompt and reliable. You were respectful of my home, donning booties at the door, and laying drop cloths or paper on the floors, and cleaning up all debris promptly. You flexibly worked around other construction projects, in terms of schedules and work areas.

I couldn’t be more pleased! And I am happy to serve as a reference for your excellent work and continued success.

With appreciation,

Jean Wooldridge, Sequim

October 28, 2016

We are here to discuss your needs with you!

 

Thank you so much for my new heat pump – I never have to touch it and its 71° all the time! Love it! And the entire installation was a dream – including Jerry, our fine electrician. I’m very appreciative as well with the coffee treats!

Sincerely,

Jean Cameron

11/5/2016

Thank you – Thank you – Thank you!

Everything seems to be working great. Last heat bill – $133 – Love it.

Much better &  I’m warm.

Thanks

You’re great!

Cheryl

Dear Anna and Bill,

To be able to meet Bill’s pretty Anna was the frosting on the cake of my delightful surprise, greeting the two of you at my front door — andbringing me the lovely Bill Mair Heating and Air “Hoodie” — which I have already “seasoned” through the washer and dryer. Now you have one guess what heavenly “PINK” is keeping me cozy warm! Thank you, dear Anna and Bill, with all my heart.

With Love,

Pat

To Dear Anna and Bill,

Our thanks for a warm home

and

Thank you again for Pat’s cozy pink warm-up!

Blessings, “Sally” and Lem and Pat and son, Paul, who looks after us now, recently retired from 35 years trucking!

Bill and Anna are wonderful to work with. They made the whole process simple and easy. The install of our ductless heat pump looks perfect. Thank you

Stephany Shackelford, Sequim

August 9, 2016

Excellent service with integrity–very professional. Highly recommended.

John Memolo

June 26

Have a question about your project?

 

On the recommendation of two of my neighbors I purchased a Mitsubishi ductless heat pump nearly a year ago from Bill, who also installed it. I had just moved into my house, so I had no previous history of heating expenses from its older baseboard units. But I have never had lower heating bills anywhere I have lived, and my house was warmer this past winter than any I’ve had in the past. I’ve been totally impressed with the system and Bill’s customer service.

Bill and his crew were very professional, efficient, informative and helpful before, during and after the installation.

I feel very fortunate to have met Bill and made the move to this warm and wonderful system!

Stefanie Prestek

August 2, 2016 ·

Dear Bill and Anna,

What a privilege it’s been to work with you on my new heating system. I am enjoying my newly warm and fresh clean air of my home on a rainy October day. Comfortable, safe, and healthy! Thanks to you.

You have been incredibly generous with your time on explaining options, leading me to an excellent, reliable, and reasonably-priced HVAC unit for this major homeowning purchase. You took the time to educate me on where I was and where I should be in terms of heating and cooling and always answered every question patiently about the crawlspace, ductwork, cold air returns, and all the miscellaneous mysteries of a thirty-year old home.

Your communications were very professional and detailed – by phone, email, and in person. Invoices were well-detailed on date, time, labor and materials. And you took before and after photos which you showed me on-site and emailed me afterwards. Your scheduling was prompt and reliable. You were respectful of my home, donning booties at the door, and laying drop cloths or paper on the floors, and cleaning all debris promptly. You flexibly worked around other construction projects, in terms of schedules and work areas. And your colleague Ryan was just as professional in every way.

I couldn’t be more pleased! And I am happy to serve as a reference for your excellent work and continued success.

With appreciation,

Jean

Oct 28, 2016

Dear Bill –

When out heat pump started to make funny noises, we telephoned your company and you fit us in that same day, came out with Ryan, diagnosed the problem, ordered the necessary parts, and put them in the next day. POW! It was all taken care of.

It was good to see you again, and while we hope we don’t need you too often, we know you are there and we can count on you. It was a pleasure to work with you, Ryan, and your wife Anna who holds down the office. (Please put us on your annual maintenance list.)

We wish the best to you all.

John & Marie-Paule

April 7, 2016

Dear Bill and Family

We tried to go on Facebook and make a comment about your business, but we are not Facebook members, so could not do it sorry.

We are so glad we had this unit installed, and just can’t Thank you enough for such great service.

Have a wonderful summer and Thanks a million,

Ray & Nancy

See for yourself what we can do for you!

 

Bill is an amazing technician. Very, very thorough and excellent at explaining how the systems work and what does what. I highly recommend them to anyone in need of heating and air repairs or installs. You won’t be disappointed.

Jamie Parrish

June 14, 2016

I Love Bill Mair Heating and Air!! We had a heat pump installed and have gotten 2 bills so far. The first one was down over 1/3 of the number of kilowatt hours used for 2/3’s of a month from the previous year. Just got the second one and it’s almost 1/2 of the kilowatt hours from last year. It will pay for itself in no time.

THANK YOU BILL & ANNA MAIR!!!

Mimi Sutton

May 2, 2016

Thank you to Bill Mair & Anna Mair of Bill Mair Heating, for the awesome job on installing our new heat pump. So, this is what it’s like to actually have a heat pump that works. You are amazing.

Tina Shofstall, Sequim

7/23/15

Dear Bill,

As in the past ‘thank you’ for the good and efficient maintenance of the heating system at our home. Also, for letting me know that you will be of assistance should there be a future maintenance problem. That is very reassuring. AND, the price you charge is very fair.

Now, to you and Anna –

Such fine wishes are with you as you embark on this new business. The excellent reputation you have earned will be remembered – having Anna with you is great.

Last, but not least, you friendship is valued.

Peace and All Good,

Muriel

September 8, 2015

Bill,

Thank you!!!

Great Job as always!

Bless you & Anna too 🙂

Barb & Tim Paschal

Bill Mair recently installed our new heat pump and furnace. He is affordable, honest and listens to his customers wants and needs. Bill has outstanding work ethics.

5 stars!

Marty & Arlene Tonona

July 2, 2015

Serving the
North Olympic Peninsula

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